1 00:00:00,233 --> 00:00:01,600 Any of you know me? 2 00:00:01,600 --> 00:00:06,000 Ingrid Timmer and, a senior account manager. 3 00:00:06,600 --> 00:00:10,166 I, I'm dedicated to the university 4 00:00:10,233 --> 00:00:13,233 of Vermont and Veba 5 00:00:13,600 --> 00:00:16,300 and I attend to any issues. 6 00:00:16,300 --> 00:00:19,300 Benefit issues for UVM 7 00:00:20,266 --> 00:00:22,933 faculty, staff and retirees. 8 00:00:22,933 --> 00:00:26,533 very excited to have, 9 00:00:26,533 --> 00:00:29,900 the retirees coming back to Vermont to advantage. 10 00:00:30,466 --> 00:00:32,700 And, next slide please. 11 00:00:32,700 --> 00:00:35,700 Caitlin. 12 00:00:39,766 --> 00:00:40,900 And today 13 00:00:40,900 --> 00:00:44,400 we are going to go over, 14 00:00:44,933 --> 00:00:48,833 Vermont to advantage and do an introduction. 15 00:00:48,866 --> 00:00:54,400 We will do a basics of Medicare and eligibility. 16 00:00:55,533 --> 00:00:57,633 We will look at your UVM 17 00:00:57,633 --> 00:01:00,633 customized benefits. 18 00:01:00,800 --> 00:01:03,466 The enrollment process, 19 00:01:03,466 --> 00:01:06,700 additional benefits that you have with this plan. 20 00:01:07,600 --> 00:01:10,866 Frequently asked questions and resources. 21 00:01:11,700 --> 00:01:17,766 I know we're going to have a lot of questions, so let's us Caitlin said. 22 00:01:17,766 --> 00:01:21,100 Let's keep the questions to to the end. 23 00:01:21,533 --> 00:01:24,533 I'll go through these slides as quickly as I can, 24 00:01:24,766 --> 00:01:27,800 and then we will address all your questions. 25 00:01:28,600 --> 00:01:29,700 Okay. Thank you. 26 00:01:31,433 --> 00:01:32,500 And as I said 27 00:01:32,500 --> 00:01:35,733 before, welcome back to Vermont Blue Advantage. 28 00:01:36,400 --> 00:01:39,133 we're very excited to have the UVM 29 00:01:39,133 --> 00:01:43,133 retirees coming back for 2025. 30 00:01:43,500 --> 00:01:47,800 for those of you who had coverage with us, 31 00:01:47,800 --> 00:01:52,700 you are familiar with the access to the National Blue Network, 32 00:01:53,200 --> 00:01:55,766 which is a very comprehensive network 33 00:01:55,766 --> 00:01:59,600 throughout the United States and international. 34 00:01:59,633 --> 00:02:02,633 Also. 35 00:02:02,700 --> 00:02:04,733 we are delighted 36 00:02:04,733 --> 00:02:09,766 that, we are presenting to you customized benefits, 37 00:02:10,166 --> 00:02:13,800 enhanced benefits from when you were with us. 38 00:02:14,466 --> 00:02:17,400 that I think you are going to enjoy. 39 00:02:17,400 --> 00:02:20,400 Next slide please. 40 00:02:24,366 --> 00:02:24,900 Let's look 41 00:02:24,900 --> 00:02:27,900 at the Medicare basics and eligibility. 42 00:02:28,200 --> 00:02:30,733 So Medicare as we all know 43 00:02:30,733 --> 00:02:35,333 is a federal health insurance program, which is administered 44 00:02:35,333 --> 00:02:38,866 by the Centers of Medicare and Medicaid. 45 00:02:39,700 --> 00:02:42,700 In order for you to qualify for Medicare. 46 00:02:42,733 --> 00:02:46,500 You need to be aged 65 47 00:02:46,633 --> 00:02:50,066 and older and eligible to receive Social Security. 48 00:02:50,900 --> 00:02:53,466 There are other, instances 49 00:02:53,466 --> 00:02:56,400 for people that are under 65 that they're 50 00:02:56,400 --> 00:03:01,633 either permanently disabled and have receive Social Security 51 00:03:01,733 --> 00:03:05,333 disability benefits or people with, 52 00:03:05,400 --> 00:03:10,033 certain conditions that qualify for Medicare coverage. 53 00:03:11,233 --> 00:03:14,700 Medicare has four parts 54 00:03:15,700 --> 00:03:18,866 part A, which is the hospital coverage, 55 00:03:20,066 --> 00:03:24,066 part B, which is the physician coverage, 56 00:03:25,733 --> 00:03:29,800 and Hardy, which is the drug coverage. 57 00:03:30,666 --> 00:03:33,833 Part C is the Medicare advantage. 58 00:03:34,133 --> 00:03:41,133 So it involves part A, B, D to form part C, which is the benefit 59 00:03:41,566 --> 00:03:44,300 the plan, platform 60 00:03:44,300 --> 00:03:47,300 that you are enrolled in. 61 00:03:48,300 --> 00:03:51,300 Next slide please. 62 00:03:53,300 --> 00:03:54,000 In order 63 00:03:54,000 --> 00:03:58,233 to enroll in UVM Medicare Advantage plan, 64 00:03:58,233 --> 00:04:03,066 we need to follow certain CMS eligibility requirements. 65 00:04:03,466 --> 00:04:06,166 You need to reside in the United States, 66 00:04:06,166 --> 00:04:10,700 be enrolled in Medicare Part A and B. 67 00:04:11,700 --> 00:04:14,633 You need to continue to pay your premium 68 00:04:14,633 --> 00:04:17,633 for part B as you're doing today. 69 00:04:18,166 --> 00:04:20,933 And you can only be enrolled 70 00:04:20,933 --> 00:04:25,366 in one Medicare Advantage plan at a time. 71 00:04:26,233 --> 00:04:29,500 So you cannot have UVM Medicare 72 00:04:29,500 --> 00:04:34,066 Advantage plan and your spouse's Medicare Advantage plan. 73 00:04:34,366 --> 00:04:37,366 Or you cannot have this Medicare Advantage plan. 74 00:04:37,833 --> 00:04:41,700 And the Medicare Advantage plan that you saw an ad on television. 75 00:04:42,700 --> 00:04:44,666 Okay. 76 00:04:44,666 --> 00:04:47,066 Next slide please. 77 00:04:47,066 --> 00:04:47,566 Okay. 78 00:04:47,566 --> 00:04:51,033 Let's look at UVM benefits. 79 00:04:51,700 --> 00:04:54,333 Just remember that UVM benefits 80 00:04:54,333 --> 00:04:57,633 are specifically for UVM retirees. 81 00:04:58,300 --> 00:05:04,266 They do include some nice enhancements such as hearing and vision. 82 00:05:04,700 --> 00:05:07,700 And we will go over those in a little bit. 83 00:05:09,200 --> 00:05:13,233 And you have one plan with one insurance card 84 00:05:13,333 --> 00:05:16,333 for both your medical and your pharmacy. 85 00:05:17,466 --> 00:05:20,000 something that you need to be aware of, 86 00:05:20,000 --> 00:05:24,066 that this is the time of year where Medicare Advantage plans. 87 00:05:24,066 --> 00:05:28,366 This is the annual enrollment period where Medicare Advantage 88 00:05:28,366 --> 00:05:31,766 plans are promoted on television. 89 00:05:32,266 --> 00:05:36,166 And, don't confuse this advertising 90 00:05:36,400 --> 00:05:40,433 with your new UVM BBA plan. 91 00:05:40,800 --> 00:05:45,266 This is UVM is the only one who can provide this plan to you. 92 00:05:46,300 --> 00:05:46,666 Okay. 93 00:05:46,666 --> 00:05:50,700 And it's not, available in the individual market. 94 00:05:52,200 --> 00:05:53,333 Next slide please. 95 00:05:55,800 --> 00:05:58,800 Okay, let's look at the benefits. 96 00:06:05,300 --> 00:06:07,566 Now. Okay. 97 00:06:07,566 --> 00:06:11,100 I Ingrid, this is leave Townsend speaking. 98 00:06:11,100 --> 00:06:13,900 I just want to speak to some things that I'm seeing. 99 00:06:13,900 --> 00:06:17,766 Come up in the chat about people not being able to see the slides. 100 00:06:18,300 --> 00:06:21,700 I think the majority of people can see the slides, 101 00:06:21,700 --> 00:06:25,200 but you may have to change the view 102 00:06:25,200 --> 00:06:28,900 on your personal, computers 103 00:06:29,900 --> 00:06:32,900 when you log into the teams meeting link. 104 00:06:32,933 --> 00:06:34,766 we are sharing the slides. 105 00:06:34,766 --> 00:06:37,733 And so I just wanted to let the group know. 106 00:06:37,733 --> 00:06:42,466 as Caitlin mentioned, she can see the slides. 107 00:06:42,466 --> 00:06:44,766 and I have confirmed with a few other people. 108 00:06:44,766 --> 00:06:47,333 So for those individuals that are having a hard time, 109 00:06:47,333 --> 00:06:49,666 you might want to switch to a different view. 110 00:06:49,666 --> 00:06:53,133 Perhaps you have Ingrid's image blown up. 111 00:06:53,833 --> 00:06:58,133 and you may have to click into the slides button to make them bigger. 112 00:06:58,366 --> 00:07:00,633 Hopefully that can provide a bit of guidance. 113 00:07:00,633 --> 00:07:02,766 Sorry for the interruption. Thank you. 114 00:07:09,166 --> 00:07:12,100 Hey. Sounds good. 115 00:07:12,100 --> 00:07:13,333 All right. 116 00:07:13,333 --> 00:07:19,533 so these are the benefits, and this is a very high level overview. 117 00:07:19,933 --> 00:07:25,366 You will have access to benefit designed in detail 118 00:07:25,800 --> 00:07:29,400 when we have the enrollment kit ready, which, 119 00:07:29,466 --> 00:07:34,100 we are expecting to have it in the next couple days. 120 00:07:34,666 --> 00:07:37,366 And UVM 121 00:07:37,366 --> 00:07:40,366 is going to, 122 00:07:40,500 --> 00:07:43,100 UVM is going to, 123 00:07:43,100 --> 00:07:46,466 load those slides until the, 124 00:07:48,000 --> 00:07:50,966 their HR portal. 125 00:07:50,966 --> 00:07:53,966 So, Caitlin, I'm seeing right now. 126 00:07:54,900 --> 00:07:57,333 Yes. Joyce, I think, accidentally 127 00:07:57,333 --> 00:08:00,333 you are sharing your screen. 128 00:08:01,733 --> 00:08:03,066 Leave if you can reshare. 129 00:08:03,066 --> 00:08:06,066 I think it will. 130 00:08:06,166 --> 00:08:07,533 Steal it back. There you go. 131 00:08:07,533 --> 00:08:10,533 There we go. 132 00:08:11,166 --> 00:08:12,066 okay. 133 00:08:12,066 --> 00:08:15,233 So, as I was saying, these are very high level 134 00:08:15,266 --> 00:08:18,266 benefit, breakdowns. 135 00:08:18,333 --> 00:08:22,700 And UVM will upload the enrollment 136 00:08:22,700 --> 00:08:25,700 kits on the H.R, 137 00:08:26,700 --> 00:08:30,300 website for retirees. 138 00:08:30,533 --> 00:08:35,600 And you will have detailed descriptions of the benefits. 139 00:08:36,100 --> 00:08:39,333 We are also mailing, 140 00:08:39,333 --> 00:08:42,800 an enrollment kit that you will receive with. 141 00:08:43,333 --> 00:08:46,966 again, very detailed information. 142 00:08:47,000 --> 00:08:50,633 And also you will receive an ID card. 143 00:08:51,600 --> 00:08:54,600 So this is just a high level overview. 144 00:08:54,900 --> 00:08:58,100 You're going to have effective one 125. 145 00:08:58,133 --> 00:09:03,700 You are going to have an overall deductible of $1,000. 146 00:09:04,566 --> 00:09:08,133 It resets every year in January. 147 00:09:09,566 --> 00:09:14,800 The medical out-of-pocket maximum is $2,000. 148 00:09:16,800 --> 00:09:20,733 Preventive care is covered at zero copay, 149 00:09:21,533 --> 00:09:24,366 and there are over 30 150 00:09:24,366 --> 00:09:28,433 screenings that are covered under this preventive care. 151 00:09:28,900 --> 00:09:33,433 So your annual visit with your provider for your well check. 152 00:09:34,100 --> 00:09:39,400 also any screenings that you do such as mammograms 153 00:09:39,866 --> 00:09:45,000 PSA, call and ask ups, 154 00:09:45,633 --> 00:09:48,900 they're all covered at 100%. 155 00:09:48,900 --> 00:09:51,900 So zero copay 156 00:09:51,900 --> 00:09:54,733 your primary care visit. 157 00:09:54,733 --> 00:09:59,433 So any routine care with your primary care provider 158 00:09:59,866 --> 00:10:04,200 there's a $25 office visit copay. 159 00:10:05,366 --> 00:10:08,100 And just remember every 160 00:10:08,100 --> 00:10:11,600 every dollar that goes towards to your deductible. 161 00:10:11,900 --> 00:10:14,900 And then every dollar that you pay in copay, 162 00:10:14,966 --> 00:10:19,833 they accumulate towards that $2,000 out of pocket max. 163 00:10:22,466 --> 00:10:25,466 So if, for example, 164 00:10:25,533 --> 00:10:30,566 you end up, going to the hospital, 165 00:10:31,966 --> 00:10:35,933 and the bill, you know, you're in the hospital for three days, 166 00:10:35,933 --> 00:10:38,933 the bill is $17,000. 167 00:10:38,966 --> 00:10:43,300 You are going to pay the $1,000 deductible. 168 00:10:44,333 --> 00:10:47,700 And then, and that's all you pay for that, 169 00:10:48,233 --> 00:10:50,866 for that or that hospital stay. 170 00:10:50,866 --> 00:10:54,066 And then the plan will pay for the rest. 171 00:10:54,166 --> 00:10:57,400 So that plan will pay for $16,000, 172 00:10:59,100 --> 00:11:02,633 your, specialist copay. 173 00:11:02,666 --> 00:11:07,433 So that would be psychiatry, urgent care. 174 00:11:07,433 --> 00:11:11,966 Carol Proctor, that has a $30 copay. 175 00:11:14,100 --> 00:11:17,100 Next screen. 176 00:11:18,000 --> 00:11:21,300 Emergency room is a $100 copay, 177 00:11:23,166 --> 00:11:26,866 inpatient and outpatient care in a hospital. 178 00:11:27,500 --> 00:11:31,666 The deductible applies the same for home 179 00:11:31,666 --> 00:11:34,800 health, rehabilitation, and skilled 180 00:11:34,800 --> 00:11:37,800 nursing facility, 181 00:11:38,200 --> 00:11:41,266 medical equipment and supplies, 182 00:11:41,633 --> 00:11:45,533 and part B drugs, both deductible. 183 00:11:45,533 --> 00:11:49,266 And then the 20% coinsurance applies. 184 00:11:49,800 --> 00:11:54,733 Once you meet that $2,000 out-of-pocket maximum, 185 00:11:55,400 --> 00:12:00,800 then things will be covered at 100% with no member costs. 186 00:12:00,800 --> 00:12:01,266 Share. 187 00:12:02,500 --> 00:12:03,700 And regardless 188 00:12:03,700 --> 00:12:08,800 of whether you have met your deductible and your out-of-pocket maximum or not, 189 00:12:09,466 --> 00:12:13,100 any diabetic equipment and supply 190 00:12:13,133 --> 00:12:16,133 has a $0 copay. 191 00:12:21,266 --> 00:12:21,533 Okay. 192 00:12:21,533 --> 00:12:27,766 And, additional benefits that you have are silver sneakers, 193 00:12:27,766 --> 00:12:32,200 which is the, free fitness center membership. 194 00:12:32,566 --> 00:12:34,800 And you can go to silver sneakers that. 195 00:12:34,800 --> 00:12:40,200 Com and then you enter your zip code or the city of state that you live in, 196 00:12:40,500 --> 00:12:44,033 and you can find those facilities so you can access, 197 00:12:44,700 --> 00:12:47,366 classes. 198 00:12:47,366 --> 00:12:53,433 You can access facilities with equipment that are part of the silver sneakers. 199 00:12:54,266 --> 00:12:55,900 network. 200 00:12:55,900 --> 00:12:58,900 You also have access to vision 201 00:12:59,266 --> 00:13:02,100 through our partner VSP. 202 00:13:02,100 --> 00:13:05,600 There's a $0 copay for that vision exam. 203 00:13:06,333 --> 00:13:10,533 And then you have a $250 allowance 204 00:13:11,033 --> 00:13:14,033 for vision materials. 205 00:13:15,700 --> 00:13:17,666 Hearing exams. 206 00:13:17,666 --> 00:13:22,133 we are offering them through our partner nations hearing 207 00:13:22,600 --> 00:13:25,933 again, $0 copay for hearing exams. 208 00:13:27,000 --> 00:13:28,533 And the 209 00:13:28,533 --> 00:13:32,000 hearing aid benefit is $3,000 210 00:13:32,266 --> 00:13:35,266 every 24 months. 211 00:13:36,600 --> 00:13:42,400 And we also have our partner Optum X 212 00:13:42,800 --> 00:13:45,700 who will be managing 213 00:13:45,700 --> 00:13:48,700 the prescription drug program. 214 00:13:48,900 --> 00:13:53,200 And this has a $150 deductible 215 00:13:53,900 --> 00:13:57,233 and then co-pays of $5 for generic, 216 00:13:58,500 --> 00:14:01,500 25 for preferred brand 217 00:14:02,300 --> 00:14:05,500 and $40 for Non-Preferred brand. 218 00:14:06,900 --> 00:14:09,600 We will, talk about prescription 219 00:14:09,600 --> 00:14:12,600 drugs in the next slide in more detail. 220 00:14:14,833 --> 00:14:16,900 So prescription drugs, 221 00:14:16,900 --> 00:14:22,466 most of the pharmacies are part of the network. 222 00:14:23,033 --> 00:14:26,633 For example, Walgreens owns CBS, 223 00:14:28,566 --> 00:14:31,033 Hannaford's Costco. 224 00:14:31,033 --> 00:14:34,900 They're all part of the pharmacy benefit 225 00:14:34,900 --> 00:14:37,900 manager network. 226 00:14:37,933 --> 00:14:39,900 the pharmacy benefit manager, 227 00:14:39,900 --> 00:14:42,900 again, is Optum, our X, 228 00:14:43,300 --> 00:14:48,366 and you have a $150 pharmacy deductible, 229 00:14:49,800 --> 00:14:54,566 and your out-of-pocket maximum is 750. 230 00:14:55,600 --> 00:14:58,600 So once you meet the deductible every year, 231 00:14:58,866 --> 00:15:04,033 then you pay the co-pays based on that prescription that you get, 232 00:15:04,033 --> 00:15:08,966 whether it's generic preferred brand or not preferred brand. 233 00:15:10,500 --> 00:15:12,033 And once you meet 234 00:15:12,033 --> 00:15:15,466 the $750 out-of-pocket maximum, 235 00:15:15,466 --> 00:15:19,033 then there is, a $0 copay. 236 00:15:20,866 --> 00:15:23,133 And at any point in time 237 00:15:23,133 --> 00:15:28,200 when you're getting, insulin, insulin products, 238 00:15:28,633 --> 00:15:32,533 you only pay $35 239 00:15:33,000 --> 00:15:37,266 for a one month supply for each covered 240 00:15:37,266 --> 00:15:40,266 insulin product. 241 00:15:42,866 --> 00:15:45,866 Next slide. 242 00:15:48,200 --> 00:15:49,066 So I mentioned 243 00:15:49,066 --> 00:15:52,066 most of the pharmacies are in the network. 244 00:15:52,466 --> 00:15:58,300 And what we are currently doing is that we are working 245 00:15:58,300 --> 00:16:02,633 with your current pharmacy benefit manager, Express Scripts, 246 00:16:03,300 --> 00:16:08,233 to transfer prior approval authorizations 247 00:16:08,233 --> 00:16:11,233 for non narcotic medications. 248 00:16:12,233 --> 00:16:15,233 You don't have to do anything for that. 249 00:16:15,500 --> 00:16:19,200 And you also 250 00:16:19,200 --> 00:16:23,033 if there's a prescription that is not part of our formulary 251 00:16:23,033 --> 00:16:26,033 and you need to change prescriptions, 252 00:16:26,366 --> 00:16:29,366 you also have a 90 day 253 00:16:30,066 --> 00:16:32,566 transition film. 254 00:16:32,566 --> 00:16:35,200 So meaning that you 255 00:16:35,200 --> 00:16:38,200 once we start January of 2025, 256 00:16:38,566 --> 00:16:43,566 you still have 90 days to change a medication. 257 00:16:43,566 --> 00:16:46,566 If your medication is not in the formulary, 258 00:16:47,100 --> 00:16:50,100 what you will receive from us 259 00:16:50,400 --> 00:16:54,666 is a letter letting you know if there's any type 260 00:16:55,466 --> 00:16:58,466 of formulary disruption. 261 00:16:58,700 --> 00:17:01,066 So if we see that 262 00:17:01,066 --> 00:17:04,266 a member is taking a medication 263 00:17:05,633 --> 00:17:07,800 that with a prescription and 264 00:17:07,800 --> 00:17:11,566 name brand, that is not part of our formulary, 265 00:17:12,166 --> 00:17:14,866 and there are other prescription drugs 266 00:17:14,866 --> 00:17:19,133 under that same category of drugs, 267 00:17:19,133 --> 00:17:22,533 then we will send you a letter saying there's a disruption. 268 00:17:23,233 --> 00:17:27,800 You need to change your medications if you want them covered by insurance, 269 00:17:28,233 --> 00:17:31,633 and you need to work with your provider to change 270 00:17:31,633 --> 00:17:34,966 to, medication that your provider 271 00:17:34,966 --> 00:17:37,966 and you select. 272 00:17:38,733 --> 00:17:44,600 And if you are using mail order through Express Scripts, 273 00:17:45,000 --> 00:17:50,033 we're also working with Express Scripts to transfer those prescriptions, 274 00:17:50,633 --> 00:17:55,300 to, to Optum 275 00:17:55,666 --> 00:17:59,700 so that, you can have those under your account. 276 00:17:59,700 --> 00:18:03,233 You will need to set your account because we can't 277 00:18:03,233 --> 00:18:06,233 transfer your credit card information. 278 00:18:06,733 --> 00:18:09,000 So you will need to set them up. 279 00:18:09,000 --> 00:18:10,133 But we've already 280 00:18:11,266 --> 00:18:13,666 moving any prescription that 281 00:18:13,666 --> 00:18:17,033 is non narcotic on the 90 day, 282 00:18:17,800 --> 00:18:20,966 mail order plan that you have 283 00:18:20,966 --> 00:18:23,966 with Express Scripts. 284 00:18:25,633 --> 00:18:26,633 Next slide. 285 00:18:26,633 --> 00:18:27,866 Thank you. 286 00:18:27,866 --> 00:18:31,666 To stay reminder that you will have 287 00:18:32,166 --> 00:18:37,533 absolutely great access to the National Blue 288 00:18:37,533 --> 00:18:41,400 Cross Blue shield network of providers. 289 00:18:42,733 --> 00:18:48,300 And you have a lot of flexibility because you are going to be able 290 00:18:48,300 --> 00:18:53,733 to see both providers that are part of the Vermont Blue Advantage Network, 291 00:18:54,000 --> 00:18:59,100 the Blue Network, and also providers that participate with Medicare. 292 00:18:59,866 --> 00:19:03,233 As long as the provider participate with Medicare, 293 00:19:03,933 --> 00:19:08,400 then they those claims, those providers can bill us 294 00:19:08,400 --> 00:19:11,400 and we can process those claims. 295 00:19:13,166 --> 00:19:16,166 If you see a provider that it's out of network, 296 00:19:16,500 --> 00:19:21,466 the only time that those providers will see you, 297 00:19:21,900 --> 00:19:27,766 either out-of-network or providers that are not contracted, 298 00:19:27,766 --> 00:19:30,766 the only time that those providers will see you 299 00:19:30,900 --> 00:19:35,966 is if it's an emergency, so urgent or emergency situations, 300 00:19:36,266 --> 00:19:41,100 you just get yourself to the nearest hospital, nearest provider 301 00:19:41,600 --> 00:19:46,800 and they, they will see you and those claims will be processed. 302 00:19:57,900 --> 00:19:59,166 And the next slide, 303 00:19:59,166 --> 00:20:03,733 we have some frequently asked questions and some resources. 304 00:20:04,700 --> 00:20:08,400 so you will receive an enrollment kit 305 00:20:08,400 --> 00:20:11,666 that UVM will have available 306 00:20:12,800 --> 00:20:15,500 for you in the next few days. 307 00:20:15,500 --> 00:20:18,700 It's being finalized before 308 00:20:18,700 --> 00:20:21,700 it gets loaded into the UVM 309 00:20:22,200 --> 00:20:25,200 H.R retiree website, 310 00:20:26,400 --> 00:20:31,333 and you will have, also a welcome kit 311 00:20:31,333 --> 00:20:36,400 that you will receive in the mail that comes from Vermont Blue Advantage. 312 00:20:36,666 --> 00:20:40,433 You will have a member benefit chart and other 313 00:20:40,433 --> 00:20:43,433 CMS required materials. 314 00:20:45,033 --> 00:20:49,566 In addition to that, you will have your new ID card, 315 00:20:49,900 --> 00:20:53,366 which you need to use at the pharmacy 316 00:20:53,366 --> 00:20:56,533 and going to your doctor's to the hospital. 317 00:20:57,133 --> 00:21:00,600 Effective January 1st, 2025. 318 00:21:03,366 --> 00:21:04,933 When you receive your new card, 319 00:21:04,933 --> 00:21:10,766 just know that on the back of the ID card, you're going to have important 320 00:21:11,700 --> 00:21:14,000 phone numbers for you to call. 321 00:21:14,000 --> 00:21:16,866 Customer service. 322 00:21:16,866 --> 00:21:20,166 And, the customer service that you're calling 323 00:21:20,166 --> 00:21:24,500 is our highly trained customer service in Michigan. 324 00:21:25,133 --> 00:21:28,133 That is CMS compliant, 325 00:21:29,100 --> 00:21:31,866 and their operations are focused on 326 00:21:31,866 --> 00:21:34,866 working with the senior market. 327 00:21:40,800 --> 00:21:43,800 And additional tools for you? 328 00:21:44,100 --> 00:21:47,500 we have an, a phone number 329 00:21:47,700 --> 00:21:50,700 for you to call if you have any questions between 330 00:21:50,700 --> 00:21:53,700 November 1st and November 30th. 331 00:21:54,200 --> 00:21:57,200 And this is a transition call 332 00:21:57,366 --> 00:22:01,566 center, where you can, talk about questions 333 00:22:01,566 --> 00:22:06,133 that you might have with the benefits when you review your enrollment kit. 334 00:22:06,733 --> 00:22:09,966 And you can call them anytime from 8 a.m. 335 00:22:09,966 --> 00:22:12,966 to 5 p.m., Monday through Friday. 336 00:22:13,633 --> 00:22:16,633 And then starting December 1st, 337 00:22:16,766 --> 00:22:19,733 you can call 338 00:22:19,733 --> 00:22:23,066 our Medicare Advantage service specialists. 339 00:22:23,933 --> 00:22:26,133 And we are there to serve you 340 00:22:26,133 --> 00:22:29,233 from eight in the morning until 8 p.m.. 341 00:22:31,233 --> 00:22:35,700 And, we are there to help you with any questions 342 00:22:35,700 --> 00:22:37,800 that you have on your benefit. 343 00:22:37,800 --> 00:22:43,766 There's a third number, and that is specifically for prescription 344 00:22:43,766 --> 00:22:46,766 drug questions. 345 00:22:47,100 --> 00:22:49,300 I, I highly, 346 00:22:49,300 --> 00:22:53,700 highly recommend that, if you have any questions 347 00:22:53,700 --> 00:22:58,933 between November 1st and November 30th to go ahead and call that first number 348 00:22:59,300 --> 00:23:02,400 and any questions after that, call 349 00:23:02,400 --> 00:23:05,400 that second number that's on the screen. 350 00:23:06,000 --> 00:23:09,066 And we also have that number for specific 351 00:23:09,066 --> 00:23:12,066 prescription drug questions. 352 00:23:12,966 --> 00:23:17,400 We also have a website Vermont Blue advantage.com. 353 00:23:17,933 --> 00:23:22,466 And we are also going to have a specific website 354 00:23:22,466 --> 00:23:25,466 for Vermont Blue Advantage 355 00:23:25,466 --> 00:23:31,066 UVM members with all of your member benefits information 356 00:23:32,100 --> 00:23:34,100 in terms of premiums. 357 00:23:34,100 --> 00:23:37,433 That's something that you need to ask UVM. 358 00:23:38,700 --> 00:23:46,300 And And I think that was the last slide 359 00:23:46,300 --> 00:23:49,300 before we open it up for 360 00:23:49,533 --> 00:23:52,166 questions and answers.