WEBVTT

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<v ->Hi, everyone, and welcome to module eight.</v>

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This week we're gonna be learning

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about principles of process design

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and continuous quality improvement.

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It's a lengthy module,

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and the textbook introduces numerous vocabulary terms

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and key concepts.

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I definitely encourage you to take some extra time

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making sure you have a solid grasp

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on the different terms used

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to describe different processes, methodologies, domains,

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and frameworks presented in this module,

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because they can feel like a lot

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when you're reading through the materials.

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The tools introduced in this module are very important

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in healthcare settings and provide methodologies

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for improving patient experiences

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and service delivery in a range

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of different organizations in local and global settings.

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This week you'll have some readings and videos to watch.

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In addition to my lecture,

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you should watch the lectures

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about quality improvement in healthcare

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and challenges to quality improvement.

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These lectures build upon

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the information I presented in my lecture

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and will give you more applied scenarios with which

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to understand the application of these tools.

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In addition to the didactic materials,

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we have a case study about last week's reading materials.

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This case study asks you

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to examine market segmentation and buyer behavior,

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and you should use the tools

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and methodologies we learned about in module seven

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to inform your answers to these questions.

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In addition to the case study,

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you'll have a quiz and a discussion on Yellowdig.

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For the discussion, you have only one option this week,

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but you have wide latitude with that discussion.

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I'm looking forward to seeing

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what creative ideas you all come up with.

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As always, feel free to reach out

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with any questions or concerns,

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and I hope that you all have a great week.