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Touchpoints really is a
way of being with people.

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It's a relational framework

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that helps us join families in this work.

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So one of the reasons I
think it's such a value

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to CIS providers to go through Touchpoints

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is that it gives us
assumptions and beliefs

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that we can work from that
support the relationship

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we have with families.

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So, for instance,
understanding that all parents

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want to do well by their child

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is really a great frame
for entering into our work

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with families and giving
them sort of that belief,

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that assumption, without
them having to prove that,

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that really helps, 'cause some
of the work is really hard.

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You know, a part of Touchpoints is,

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an important part of Touchpoints

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is a reflective practice piece,
so working with colleagues,

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and actually the same principles
and assumptions again,

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because it's a relational framework,

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helps us strengthen our practice
and keep ourselves well.

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I think it actually is
one of the primary tools

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for helping us.

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Sometimes the work, again, is
really hard and so, you know,

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it gives us a way to process that work

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and take care of ourselves doing it.

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One example of a really
powerful Touchpoint principle

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is to use the behavior of
the child as your language.

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So, you know, if you are worried
about talking with a parent

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about their child's development,

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like maybe the child is delayed
during an early intervention

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and they're not talking yet,

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and that seems like a hard
thing to say to a parent.

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Touchpoints gives you
a framework for saying,

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"Well, what do you
observe about your child,

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and they're talking right now.

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I see them using this word,"

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and so really focusing
on the child's behavior

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rather than thinking,

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I have this hard news I have to deliver.

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It's, you know, just, it's very practical.

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It's not a script, it's
not, "Here, say this thing."

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It helps you react in the moment

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and understand in the
moment how best to engage,

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given what's happening in front of you.